Privacy Policy
This Privacy Policy describes how Solace Scented Spaces (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solacescentedspaces.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the “Last Updated” date revised accordingly.
How We Collect & Use Your Personal Information
To provide and improve our Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.
In addition to the purposes listed below, we may use your information to communicate with you, provide Services, comply with applicable laws, enforce our terms, or protect our rights and the rights of our users.
What Personal Information We Collect
Information You Provide Directly
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Basic Contact Details: Name, address, phone number, email.
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Order Information: Billing address, shipping address, payment confirmation, email, and phone number.
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Account Information: Username, password, and security details.
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Shopping Information: Items viewed, added to cart, or wishlist.
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Customer Support Information: Details you provide when contacting us.
Some features require certain personal details; without them, you may not be able to access those features.
Information Collected Automatically (Cookies & Usage Data)
We automatically collect information such as device details, browser type, IP address, network connection, and interaction data through cookies, pixels, and similar technologies.
Information from Third Parties
We may receive information from:
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Service providers (e.g., Shopify, hosting providers).
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Payment processors (e.g., credit/debit card details, billing information).
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Marketing and analytics partners.
All third-party data is handled in line with this Privacy Policy.
How We Use Your Information
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Providing Services: To process orders, payments, shipping, returns, and manage your account.
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Marketing & Advertising: To send you promotions, newsletters, and display personalized ads.
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Security & Fraud Prevention: To protect against unauthorized use, fraud, or illegal activity.
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Customer Communication: To respond to inquiries, provide support, and improve our Services.
Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze interactions.
For more details on Shopify-related cookies, visit Shopify Cookie Policy.
You can manage cookies through your browser settings. Disabling cookies may limit some features of our Services.
How We Disclose Personal Information
We may share information with trusted third parties, including:
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Vendors and service providers (e.g., IT support, payment processors, shipping providers).
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Business and marketing partners (including Shopify).
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Affiliates or corporate partners.
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Legal authorities when required by law or to protect our rights.
We do not sell your personal information.
User-Generated Content
Any reviews or content you post publicly on our Site will be visible to others. We are not responsible for the privacy or security of information you choose to share publicly.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for their content, policies, or practices. Please review their privacy policies before sharing your information.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us to request deletion.
Security & Retention
We implement appropriate safeguards to protect your data but cannot guarantee absolute security. Personal information is retained only as long as necessary for the purposes outlined in this policy, or as required by law.
Your Rights & Choices
Depending on your location, you may have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Request a copy (portability) of your data.
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Opt out of marketing communications.
To exercise these rights, contact us using the details below.
Complaints
If you have concerns about our handling of your personal information, please reach out to us. You may also contact your local data protection authority if you are unsatisfied with our response.
International Users
Your data may be transferred and processed outside your country of residence, including in the United States. We rely on appropriate legal safeguards (such as Standard Contractual Clauses) where required.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: